Frequently Asked Questions

How do I pay for my ride?

Cash, MTN Mobile Money, Airtel Money, or card — choose your method when you book.

Do I have to upload a photo?

No. It's optional and helps your driver find you faster. You can add a text description instead.

Is my photo kept after the ride?

It is used only for that trip's pickup identification and is not shared beyond your assigned driver.

Can I schedule a ride in advance?

Yes — choose "Scheduled" as your ride type and pick a date and time.

How do I become a Pago driver?

Apply on our Drive With Us page. Our team verifies your license, ID, and vehicle before approval.

Get in Touch

Questions about a ride, a partnership, or a complaint? Send us a message and our team replies within one business day — or call us directly any time.

+250 786 238 878

Kigali, Rwanda · Available 24/7